Shipping policy
1. order processing times:
the products being handmade, we strive to process all orders in the shortest possible time. orders placed on weekends or holidays will be processed the next business day.
2. shipping options:
we offer several shipping options to meet your needs:
- pick-up point delivery: Mondial Relay, bpost ( depending on your location )
- home delivery: Mondial Relay, DHL, bpost ( depending on your location )
3. shipping costs:
shipping costs are calculated based on the weight, size and destination of the order. you will see the exact shipping costs during the payment process.
4. order tracking:
once your order is shipped, you will receive a confirmation email with a tracking number. you can use this number to track the status of your delivery online.
5. delivery address:
make sure you provide a complete and accurate shipping address when ordering. we cannot be held responsible for delays or delivery problems caused by incorrect or incomplete addresses.
6. international deliveries:
we also offer international deliveries. please note that delivery times may vary depending on the destination and any customs formalities.
7. delays and delivery issues:
although we strive to meet delivery deadlines, delays can sometimes occur due to circumstances beyond our control, such as transport problems or bad weather. we will do our best to keep you informed of any significant delays.
8. return policy for damaged items:
if you receive a product damaged during transport, please contact us upon receipt of your package. we will ask you to provide photos of the damaged item so that we can resolve the issue quickly.
9. contact:
for any questions regarding our shipping policy, please contact us at contact@alalulingerie.com.
alalu team