Refund policy

alalu's refund policy

1. introduction:

this refund policy sets out the terms and procedures for refunds of products/services purchased from alalu. please read this policy carefully before making a purchase.

important: panties and thongs are not refundable or exchangeable for hygiene reasons.

2. eligibility:

customers are eligible for reimbursement in the following situations:

• incorrect products received.
• dissatisfaction due to quality issues.

3. deadline:

refund requests must be made within 30 days from the date of purchase or receipt of the product.

4. repayment process:

to request a refund, follow these simple steps :

• contact our customer service at contact@alalulingerie.com to initiate the request.
• provide details of the order, including order number, reason for refund and any relevant evidence (photos, etc.).
• our team will review your application and provide you with additional instructions if necessary.

5. repayment options:

available repayment options are:

• full refund: the total amount of the purchase will be refunded.
• partial refund: a partial amount of the purchase will be refunded depending on the use of the product.
• store credit: a credit will be issued for future use.

6. return costs:

alalu does not cover the return costs.

7. non-refundable items:

Some items are non-refundable, such as panties, thongs and promotional items.

8. contact information:

for any refund requests or questions, please contact us at contact@alalulingerie.com.

9. policy update:

we reserve the right to update this refund policy. the changes will be effective upon publication on our website.

 

alalu team