politiques

1. Introduction:

This refund policy sets out the terms and procedures for refunds of products/services purchased from alalu. Please read this policy carefully before making a purchase.

Important: panties and thongs are not refundable or exchangeable for hygiene reasons.

2. Eligibility:

Customers are eligible for reimbursement in the following situations:

- Incorrect products received.

- Dissatisfaction due to quality issues.

3. Deadline:

Refund requests must be made within 30 days from the date of purchase or receipt of the product.

4. Repayment process:

To request a refund, follow these simple steps :

- Contact our customer service at contact@alalulingerie.com to initiate the request.

- Provide details of the order, including order number, reason for refund and any relevant evidence (photos, etc.).

- Our team will review your application and provide you with additional instructions if necessary.

5. Repayment options:

Available repayment options are:

- Full refund: the total amount of the purchase will be refunded.

- Partial refund: a partial amount of the purchase will be refunded depending on the use of the product.

- Store credit: a credit will be issued for future use.

6. Return costs:

alalu does not cover the return costs.

7. Non-refundable items:

Some items are non-refundable, such as panties, thongs and promotional items.

8. Contact information:

For any refund requests or questions, please contact us at contact@alalulingerie.com.

9. Policy update:

We reserve the right to update this refund policy. The changes will be effective upon publication on our website.

 

alalu team

1. Introduction :

This privacy policy describes how alalu collects, uses and protects the personal information you provide to us. We take the protection of your personal data very seriously and we are committed to respecting your privacy.

2. Use of information :

We use the information collected for the following purposes:

- Process your orders and deliver your products/services.

- Communicate with you regarding your order or requests.

- Improve our products, services and website based on your feedback.

- Send you promotional information if you have given your consent.

3. Information sharing :

We do not sell or rent your personal information to third parties. However, in certain circumstances we may share your information with trusted partners, for example for payment processing or delivery.

4. Data security :

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

5. Your rights :

You have the right to:

- Access the personal information we hold about you.

- Request the correction of your inaccurate information.

- Request deletion of your information (to the extent permitted by law).

7. Cookies :

Our website uses cookies to improve your online experience. You can manage your cookie preferences via your browser settings.

8. Policy change :

We reserve the right to update this privacy policy. The changes will be published on our website and will be applicable as soon as they are published.

9. Contact :

If you have any questions about this privacy policy, please contact us at contact@alalulingerie.com.

 

alalu team

1. Order processing times:

The products being handmade, we strive to process all orders in the shortest possible time. orders placed on weekends or holidays will be processed the next business day.

2. Shipping options:

We offer several shipping options to meet your needs:

- Pick-up point delivery: Mondial Relay, bpost ( depending on your location )

- Home delivery: Mondial Relay, DHL, bpost ( depending on your location )

3. Shipping costs:

Shipping costs are calculated based on the weight, size and destination of the order. You will see the exact shipping costs during the payment process.

4. Order tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery online.

5. Delivery address:

Make sure you provide a complete and accurate shipping address when ordering. We cannot be held responsible for delays or delivery problems caused by incorrect or incomplete addresses.

6. International deliveries:

We also offer international deliveries. Please note that delivery times may vary depending on the destination and any customs formalities.

7. Delays and delivery issues:

Although we strive to meet delivery deadlines, delays can sometimes occur due to circumstances beyond our control, such as transport problems or bad weather. we will do our best to keep you informed of any significant delays.

8. Return policy for damaged items:

If you receive a product damaged during transport, please contact us upon receipt of your package. We will ask you to provide photos of the damaged item so that we can resolve the issue quickly.

9. Contact:

For any questions regarding our shipping policy, please contact us at contact@alalulingerie.com.

 

alalu team